Is something wrong with sasuga.com?

mastermattdude · Post by **mastermattdude** » June 14th, 2006, 10:29 pm

Hi, I posted an order for some expensive origami books (tanteidan 10 and origami insects 2 to be exact). However nothing has come for 10 days, when I checked the site it said my order was "pending". When I tried to contact the site, my email was returned back to me

! Does anyone know what has happened to the site? If it has shut down I would like my books or a refund.

wolf · Post by **wolf** » June 14th, 2006, 11:46 pm

As far as I can tell. http://www.sasugabooks.com is still active and reachable.

mastermattdude · Post by **mastermattdude** » June 15th, 2006, 12:07 am

Yes, the site is reachable, but I am unable to contact them, on phone/ email.

Alexandre · Post by **Alexandre** » June 15th, 2006, 5:54 pm

Sasuga can be slow (3 months for my order) if you are unlucky .

You can contact them at karen_at_sasugabooks.com

mastermattdude · Post by **mastermattdude** » June 15th, 2006, 6:21 pm

Ok then.. I guess I will just wait.. I hope it won't be 3 months!

Ondrej.Cibulka · Post by **Ondrej.Cibulka** » June 15th, 2006, 9:32 pm

When I ordered something from Sasuga, I also must wait for a long time, also contacted Karen (without replay) and then my credit card was a low limit for one transfer...

Joseph Wu · Post by **Joseph Wu** » June 18th, 2006, 4:34 pm

Posted by Anne LaVin on the origami mailing list:

I'm very sad to report that Karen Yahara, one of the co-owners of
Sasuga Japanese Bookstore, passed away unexpectedly recently.
Karen was a great supporter of the origami community and a good
friend, and will be sorely missed.

I'm sure her family would appreciate any kind words you'd care to
send - the address is on the store website, http://www.sasugabooks.com .

Friet · Post by **Friet** » June 18th, 2006, 4:36 pm

mastermattdude · Post by **mastermattdude** » June 18th, 2006, 6:06 pm

O ! Does this mean that the store is closed? I didn't know , sorry

Joseph Wu · Post by **Joseph Wu** » June 19th, 2006, 6:19 am

I don't think so. But it certainly does explain why things are a bit slow right now.

yee245 · Post by **yee245** » June 28th, 2006, 3:35 am

they also seem to be away a lot. i live a town over from their storefront, which is only open on saturdays. the last couple times i've tried to go over there, they've been out of town. there's a sign on the door that tells the weeks they'll be out. though i never really look at it and plan ahead. i dunno about whether they are around or not during the week.

Post by **TheRealChris** » June 28th, 2006, 8:15 am

O ! Does this mean that the store is closed?

now THATS really sad. a human passed away and the first thing asked was, if the store will be closed...

I didn't know her, but I'm sure, she was a nice person.

Wordgames · Post by **Wordgames** » July 14th, 2006, 4:53 pm

Perhaps but life goes on.

We remember people by the things they leave behind be they memories or more tangible objects such as stores, it would be a shame is Sasanuga closed as a result of her death since the store was part of who she was... I remember completing my first Samurai sticker card with them =)

If people have outstanding transactions with the company and there are no channels of communication open I can understand them being concerned, and as pointed out the commodities involved are hardly cheap by any stretch of the imagaination.

Anyhow this may not be the thread to say this but if the problems continue I would like to recommend OUSA who were able to send me a lot of books (including Insects II, Origami Design Secrets and Satoshi Kamiya) within a week during the run upto Christmas and notably to the UK.